Refund and Returns Policy

Our Refunds and Returns Policy at INOV Store Organization lasts for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Return Eligibility

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that gift cards are not eligible for a refund.

To process your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

• Items showing obvious signs of use.
• Items not returned in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Refunds Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your item and will inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of time.

Delayed or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at jim@inovstore.com.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jim@inovstore.com and send your item to:

1733 Monrovia Ave Ste B3
Costa Mesa, CA 92627

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the return.

Shipping Returns

To return your product, please send it to:

1733 Monrovia Ave Ste B3
Costa Mesa, CA 92627

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you can vary depending on where you live.

For higher-value items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Assistance?

If you have any questions about our refunds and returns, please do not hesitate to contact us at jim@inovstore.com. We are here to help.